Terms & Conditions

Terms and Conditions of Trading- The Collection Designed by Ian Stuart LTD

  1. Production of made to order goods will not begin until a 50% deposit has been received.
  2. The payment of a deposit is deemed to be acceptance of these Terms and Conditions.
  3. Deposits are non-refundable and non-transferable.
  4. Sale goods are ‘sold as seen’, exclusive of alterations and are non-returnable for either refund or exchange. This does not affect your statutory rights should an item have a fault other than that specified at the time of sale.
  5. Please note that once you have placed your order, under the Sale of Goods Act 1979, you have no rights if you simply change your mind.
  6. Cancellation of made-to-order goods cannot be accepted if production has commenced. The order will be completed, the balance must be paid and the goods collected.
  7. All fittings deemed necessary by Ian Stuart- Blewcoat to complete a garment are included in the price. A customer requesting additional fittings will be charged £50 per additional fitting.
  8. Ian Stuart- Blewcoat reserves the right to change fitting dates. A customer requesting a change to a fitting date will be charged a £25 administration fee if it causes a rearrangement of our production schedule. Failure to attend a fitting and then failure to rearrange that fitting within four weeks shall cause the order to be abandoned and all payments to be immediately due. All rearranged fittings need to be within 3 months of the original scheduled date.
  9. Alterations resulting from a change in size after measurements have been agreed will be charged for.
  10. Ian Stuart- Blewcoat cannot be held responsible for the inaccuracies of supplied measurements.
  11. Ian Stuart- Blewcoat can take no responsibility for goods or fabrics provided by the customer.
  12. Alterations and variations to the original order will only be accepted at the discretion of Ian Stuart- Blewcoat and the resulting additional costs shall be the liability of the customer.
  13. Silk is a natural fibre, so the weaving of the fabric may therefore contain minor variations and irregularities that are characteristic of fine silk yarn. These should in no way be construed as defective nor should Ian Stuart- Blewcoat be held at fault.
  14. We take extreme care in the selection of our fabrics and trimmings, but we cannot guarantee to supply the exact colour shade or design detail as the sample gowns.
  15. An agreed collection date for any item is a reasonable intention only and as such cannot be guaranteed. The delaying of a collection date by Ian Stuart- Blewcoat contains no implied changes to any other part of the contract of sale.
  16. It is the customer’s express responsibility to ensure that they collect all goods ordered at least one week before the wedding or departure day.
  17. Goods will not be released until payment has been received in full. We require five working days for cheques to clear.
  18. Any costs accrued for a debt collection will be met by the client.
  19. Ownership of goods remains with Ian Stuart- Blewcoat until receipt of payment in full.
  20. Ian Stuart- Blewcoat is not responsible for goods left after the agreed collection date. Ten weeks after that date ownership reverts to Ian Stuart- Blewcoat.
  21. Once the customer has taken the goods into their care they are deemed to have accepted them, and Ian Stuart- Blewcoat cannot be held responsible for any dissatisfaction with the fit or finish of the goods.
  22. Any claim against Ian Stuart- Blewcoat is limited to the standard retail cost of the goods in question.